No products in the cart.

Support6

 

CRUZER

 

Assembly Tutorial

 

 Assembly Leather Mudguards Tutorial

 

 Wheel Replacement Tutorial

 

 Torque Sensor Installation Tutorial

 

 

TORINO

 

Assembly Tutorial

 

 

AMBASSADOR

 

Assembly Tutorial

 

 

BEACHIN’

 

Assembly Tutorial

 

 

 

Rear Rack Installation Tutorial

 

 

 

CLUBMAN

 

Assembly Tutorial

 

 

Rear Rack Installation Tutorial

 

 

RINGO

 

Assembly Tutorial

 

 

How to charge and connect

 

 

EIVA

 

How to connect

 

 

CRUZER

Assembly Tutorial
Assembly Leather Mudguards Tutorial
Wheel Replacement Tutorial
Torque Sensor Installation Tutorial

AMBASSADOR

Assembly Tutorial
 

 

BEACHIN

Assembly Tutorial
 

 

EIVA

How to connect

 

CRUZER

 

Cruzer V3 Manual
Rear Rack V3 Manual
Rear Rack Adaption V2-V3
v3 lights GER/JAP assembly manual
v3 lights assembly manual

 

Torino Manual

 

Ambassador Manual

 

CRUZER

Cruzer V3 Manual
Rear Rack V3 Manual
Rear Rack Adaption V2-V3
v3 lights GER/JAP assembly manual
v3 lights assembly manual

 

TORINO

Torino Manual

 

AMBASSADOR

Ambassador Manual

 

EIVA

 

EIVA Manual ENGLISH
EIVA Manual ESPAÑOL
EIVA Manual DEUTSCHE

 

RAYTRACK

 

Raytrack Manual

 

EIVA

EIVA Manual ENGLISH
EIVA Manual ESPAÑOL
EIVA Manual DEUTSCHE

 

RAYTRACK

Raytrack Manual

 

e-BIKES

 

ENGLISH  

 

CRUZER

 

ENGLISH  
SPANISH / ESPAÑOL  
GERMAN / DEUTSCHE  
DUTCH / NEDERLANDSE  
FOR SWITZERLAND  
CHINESE / 中文  
JAPANESE / 日本語  

 

EBIKES

ENGLISH  

 

CRUZER

ENGLISH  
SPANISH / ESPAÑOL  
GERMAN / DEUTSCHE  
DUTCH / NEDERLANDSE  
FOR SWITZERLAND  
CHINESE / 中文  
JAPANESE / 日本語  

 

WARRANTY CONDITIONS

Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

The claim will remain open until it is accepted as solved by the shop.

Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

 
How long does the coverage last?

· Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
 · Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed. · One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.

 
What does this warranty not cover?

The Rayvolt Bike warranty does not cover:

· Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

· Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

· The modifications with respect to the original state.

· The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

· The labor costs for replacement or exchange.

· Damage or defects due to accidents, misuse, abuse or neglect.

· Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

 

Warranty Form