Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance have to be done and some warranties are expected.
Rayvolt offers :
– Warranty for life on their frames
– 2 years warranty on their Motors
– 1 year warranty on parts
Consumable such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown.
Each warranty claim should be from our B2B on the Warranty Module.
Shop will make a claim that will be sent to brand and distributor within 24 hours the claim will be answered to Shop with distributor in Cc.
The claim will remain open until it is accepted as solved by the shop.
Each claim should have all proof of defect by mean of photo or video showing clearly the serial number and the defect of the bike. If a part needs to be changed, it will be replaced locally by distributor and it will be added by the brand in the next container.
This is why it is important for Distributor to carry some spare parts stock or keep a donor bike at all time.
In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
The controller which is basically the only part of the motor that could show an issue is easily extractable from motor if needed to be changed.