No products in the cart.

Support

CRUZER

Assembly Tutorial

Assembly Leather Mudguards Tutorial

Wheel Replacement Tutorial

Torque Sensor Installation Tutorial

TORINO

Assembly Tutorial

AMBASSADOR

Assembly Tutorial

BEACHIN'

Assembly Tutorial

Rear Rack Installation Tutorial

CLUBMAN

Assembly Tutorial

Rear Rack Installation Tutorial

RINGO

Assembly Tutorial

How to charge and connect

EIVA

How to connect

CRUZER

Assembly Tutorial
Assembly Leather Mudguards Tutorial
Wheel Replacement Tutorial
Torque Sensor Installation Tutorial

AMBASSADOR

Assembly Tutorial

BEACHIN

Assembly Tutorial

EIVA

How to connect

WARRANTY CONDITIONS

Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

The claim will remain open until it is accepted as solved by the shop.

Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

How long does the coverage last?
· Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
 
· Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
 
· One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
What does this warranty not cover?

The Rayvolt Bike warranty does not cover:

· Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

· Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

· The modifications with respect to the original state.

· The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

· The labor costs for replacement or exchange.

· Damage or defects due to accidents, misuse, abuse or neglect.

· Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

Warranty Form

    How does the IRBS charge?

    The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery. This value is controlled from the EIVA App. If the bike has Std Battery and Power Hub, you must set the IRBS ratio under 20 to prevent safety shutdown due to potential overcharge.

    Can I connect my bike with IOS and Android?

    Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

    Which size of frame should I choose?

    Rayvolt recommends, for Cruzer, M size from 1,50 m to 1,75 m height and L size for more than 1,75 m height. The rest of the bikes are recommended for a minimum of 1,70 m height.

    What is the difference between Smart Hub and Power Hub?

    The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

    What is the difference between Battery Std and Battery Dual?

    The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

    The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

    The Std Battery combined with Power Hub has 40 km of autonomy using IPAS. The Dual Battery combined with Smart Hub has 120 km of autonomy.

    Where can I purchase a Rayvolt e-bike?

    Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

    What features have the Rayvolt Bikes got?

    The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

    The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

    What should I do if I have any trouble with my bike?

    In case you have any problem or doubt, contact your nearest distributor, or go to the Support Sheet here

    How can I contact with the Rayvolt team?

    You can contact your direct distributor or store, or get in touch with us by email (info@rayvoltbike.com), phone call (+34 933 569 901) or visiting our office in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003)

    Which is my nearest distributor?

    You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

    Where can I find information about technical specifications?

    Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

    What are the measurements of the bikes?

    The sizes can oscillate depending on the bike model:

    Cruzer L: 2165 x 1030 x 720 mm

    Cruzer M: 1990 x 990 x 720 mm

    Torino: 1770 x 1050 x 680 mm

    Ambassador: 1770 x 1000 x 700 mm

    Beachin': 2020 x 1150 x 800 mm

    Clubman: 2000 x 1010 x 680 mm

    What warranty do the bikes have?

    It depends on the components, please, consult the Warranty Entrance at the Support Page

    To which countries does Rayvolt export?

    You can consult this information in the distributors section, at the map here. If you can not find a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

    How can I assemble my bike?

    You can check the Assembly Videos in the Videotutorials section here, or, in the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

    What is the return policy?

    Check out our Return Policy for more details (LINK).

    How much does shipping cost for a country without distributor?

    Check with us at info@rayvoltbike.com to consult the shipping cost. All custom charges and taxes will be on your own account.

    Which method of payment can I use?

    You can pay with credit card, PayPal (depending on the country) or money transfer. For any specific distributor, please, check directly with them.

    What post sale services does Rayvolt offer?

    Rayvolt offers a Support Contact inside our website. Furthermore our distributors network is prepared and trained to solve any problem or question you have.

    What I should do if I have any technical doubt?

    You can consult any technical doubt at our Support page here. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com or support@rayvoltbike.com.

    @media only screen and (min-width: 1000px) and (max-width: 5000px){body.kc-css-system .kc-css-589627{width: 50%;}body.kc-css-system .kc-css-767166{width: 50%;}body.kc-css-system .kc-css-918096{width: 17.44%;}body.kc-css-system .kc-css-676181{width: 66.33%;}body.kc-css-system .kc-css-847749{width: 16.19%;}}body.kc-css-system .kc-css-61822{background: transparent url(https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=kc_get_thumbn&type=filter_url&id=%2Fwp-content%2Fuploads%2F2018%2F11%2Fsupport_header_image_Mesa-de-trabajo-1.png) 0% 0%/cover repeat scroll;height: 500px;}body.kc-css-system .kc-css-99792{padding-top: 175px;}body.kc-css-system .kc-css-128129{background: #ffffff;padding-top: 45px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999 .kc_tabs_nav > li a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;font-size: 16px;font-weight: 400;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a i{font-size: 18px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a,body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{color: #1b4f6e;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a i,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a i{color: #1e73be;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active > a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{background-color: #ffffff;}body.kc-css-system .kc-css-900999 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550 .kc_tabs_nav > li a,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-745550 .kc_tabs_nav a,body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-745550 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649 .kc_tabs_nav > li a,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-932649 .kc_tabs_nav a,body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-932649 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-126083{margin: 0px 0px 0px 0px;padding: 20px 0px 0px 0px;}body.kc-css-system .kc-css-349566 .kc_tabs_nav a,body.kc-css-system .kc-css-349566 .kc_tabs_nav,body.kc-css-system .kc-css-349566.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702 .kc_tabs_nav > li a,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-59702 .kc_tabs_nav a,body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-59702 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-533467{display: none;}@media only screen and (max-width: 1024px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 999px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 767px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 20px;padding-bottom: 0px;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 479px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 25px;padding-bottom: 0px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > li,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 50%;}body.kc-css-system .kc-css-900999 .kc_tab .kc_tab_content{padding-right: 0px;padding-left: 0px;}body.kc-css-system .kc-css-745550 .kc_tabs_nav > li,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 100%;}body.kc-css-system .kc-css-745550{display: none;}body.kc-css-system .kc-css-41989{display: none;}body.kc-css-system .kc-css-395023{display: none;}body.kc-css-system .kc-css-941626{display: none;}body.kc-css-system .kc-css-818572{display: none;}body.kc-css-system .kc-css-964861{display: none;}body.kc-css-system .kc-css-524371{display: none;}body.kc-css-system .kc-css-504138{display: none;}body.kc-css-system .kc-css-125796{display: none;}body.kc-css-system .kc-css-336791{display: block;}body.kc-css-system .kc-css-932649{display: none;}body.kc-css-system .kc-css-509536{display: block;}body.kc-css-system .kc-css-349566{display: none;}body.kc-css-system .kc-css-86300{display: block;}body.kc-css-system .kc-css-59702{display: none;}body.kc-css-system .kc-css-533467{display: block;}}

    Support

    CRUZER

    Assembly Tutorial

    Assembly Leather Mudguards Tutorial

    Wheel Replacement Tutorial

    Torque Sensor Installation Tutorial

    TORINO

    Assembly Tutorial

    AMBASSADOR

    Assembly Tutorial

    BEACHIN'

    Assembly Tutorial

    Rear Rack Installation Tutorial

    CLUBMAN

    Assembly Tutorial

    Rear Rack Installation Tutorial

    RINGO

    Assembly Tutorial

    How to charge and connect

    EIVA

    How to connect

    CRUZER

    Assembly Tutorial
    Assembly Leather Mudguards Tutorial
    Wheel Replacement Tutorial
    Torque Sensor Installation Tutorial

    AMBASSADOR

    Assembly Tutorial

    BEACHIN

    Assembly Tutorial

    EIVA

    How to connect

    WARRANTY CONDITIONS

    Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

    Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

    The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

    This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

    Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

    The claim will remain open until it is accepted as solved by the shop.

    Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

    How long does the coverage last?
    · Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
     
    · Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
    The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
     
    · One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
    Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
    What does this warranty not cover?

    The Rayvolt Bike warranty does not cover:

    · Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

    · Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

    · The modifications with respect to the original state.

    · The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

    · The labor costs for replacement or exchange.

    · Damage or defects due to accidents, misuse, abuse or neglect.

    · Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

    Warranty Form

      How does the IRBS charge?

      The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery. This value is controlled from the EIVA App. If the bike has Std Battery and Power Hub, you must set the IRBS ratio under 20 to prevent safety shutdown due to potential overcharge.

      Can I connect my bike with IOS and Android?

      Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

      Which size of frame should I choose?

      Rayvolt recommends, for Cruzer, M size from 1,50 m to 1,75 m height and L size for more than 1,75 m height. The rest of the bikes are recommended for a minimum of 1,70 m height.

      What is the difference between Smart Hub and Power Hub?

      The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

      What is the difference between Battery Std and Battery Dual?

      The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

      The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

      The Std Battery combined with Power Hub has 40 km of autonomy using IPAS. The Dual Battery combined with Smart Hub has 120 km of autonomy.

      Where can I purchase a Rayvolt e-bike?

      Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

      What features have the Rayvolt Bikes got?

      The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

      The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

      What should I do if I have any trouble with my bike?

      In case you have any problem or doubt, contact your nearest distributor, or go to the Support Sheet here

      How can I contact with the Rayvolt team?

      You can contact your direct distributor or store, or get in touch with us by email (info@rayvoltbike.com), phone call (+34 933 569 901) or visiting our office in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003)

      Which is my nearest distributor?

      You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

      Where can I find information about technical specifications?

      Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

      What are the measurements of the bikes?

      The sizes can oscillate depending on the bike model:

      Cruzer L: 2165 x 1030 x 720 mm

      Cruzer M: 1990 x 990 x 720 mm

      Torino: 1770 x 1050 x 680 mm

      Ambassador: 1770 x 1000 x 700 mm

      Beachin': 2020 x 1150 x 800 mm

      Clubman: 2000 x 1010 x 680 mm

      What warranty do the bikes have?

      It depends on the components, please, consult the Warranty Entrance at the Support Page

      To which countries does Rayvolt export?

      You can consult this information in the distributors section, at the map here. If you can not find a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

      How can I assemble my bike?

      You can check the Assembly Videos in the Videotutorials section here, or, in the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

      What is the return policy?

      Check out our Return Policy for more details (LINK).

      How much does shipping cost for a country without distributor?

      Check with us at info@rayvoltbike.com to consult the shipping cost. All custom charges and taxes will be on your own account.

      Which method of payment can I use?

      You can pay with credit card, PayPal (depending on the country) or money transfer. For any specific distributor, please, check directly with them.

      What post sale services does Rayvolt offer?

      Rayvolt offers a Support Contact inside our website. Furthermore our distributors network is prepared and trained to solve any problem or question you have.

      What I should do if I have any technical doubt?

      You can consult any technical doubt at our Support page here. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com or support@rayvoltbike.com.

      Survey is loading…
      jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_GetSurveyJson”, type: “POST”, data: { Id: 1 }, success: function (data) { var json = {} if (data.json) { json = JSON.parse(data.json.replace(/\\\”/g, “\””).replace(/\\\\/g, “\\”).replace(/\\’/g, “‘”)); } initSurvey1(json); } }); function initSurvey1(json) { Survey.StylesManager.applyTheme(‘modern’); var customCss = { } window.survey1 = new Survey.Model(json); survey1 .onComplete .add(function (result) { jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_SaveResult”, type: “POST”, data: { SurveyId: ‘1’, Json : JSON.stringify(result.data) }, success: function (data) {} }); //document // .querySelector(“#surveyResult-1”) // .innerHTML = “result: ” + JSON.stringify(result.data); }); jQuery(“#surveyElement-1”).Survey({model: survey1, css: customCss}); }

      @media only screen and (min-width: 1000px) and (max-width: 5000px){body.kc-css-system .kc-css-589627{width: 50%;}body.kc-css-system .kc-css-767166{width: 50%;}body.kc-css-system .kc-css-918096{width: 17.44%;}body.kc-css-system .kc-css-676181{width: 66.33%;}body.kc-css-system .kc-css-847749{width: 16.19%;}}body.kc-css-system .kc-css-61822{background: transparent url(https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=kc_get_thumbn&type=filter_url&id=%2Fwp-content%2Fuploads%2F2018%2F11%2Fsupport_header_image_Mesa-de-trabajo-1.png) 0% 0%/cover repeat scroll;height: 500px;}body.kc-css-system .kc-css-99792{padding-top: 175px;}body.kc-css-system .kc-css-128129{background: #ffffff;padding-top: 45px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999 .kc_tabs_nav > li a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;font-size: 16px;font-weight: 400;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a i{font-size: 18px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a,body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{color: #1b4f6e;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a i,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a i{color: #1e73be;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active > a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{background-color: #ffffff;}body.kc-css-system .kc-css-900999 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550 .kc_tabs_nav > li a,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-745550 .kc_tabs_nav a,body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-745550 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649 .kc_tabs_nav > li a,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-932649 .kc_tabs_nav a,body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-932649 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-126083{margin: 0px 0px 0px 0px;padding: 20px 0px 0px 0px;}body.kc-css-system .kc-css-349566 .kc_tabs_nav a,body.kc-css-system .kc-css-349566 .kc_tabs_nav,body.kc-css-system .kc-css-349566.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702 .kc_tabs_nav > li a,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-59702 .kc_tabs_nav a,body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-59702 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-533467{display: none;}@media only screen and (max-width: 1024px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 999px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 767px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 20px;padding-bottom: 0px;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 479px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 25px;padding-bottom: 0px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > li,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 50%;}body.kc-css-system .kc-css-900999 .kc_tab .kc_tab_content{padding-right: 0px;padding-left: 0px;}body.kc-css-system .kc-css-745550 .kc_tabs_nav > li,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 100%;}body.kc-css-system .kc-css-745550{display: none;}body.kc-css-system .kc-css-41989{display: none;}body.kc-css-system .kc-css-395023{display: none;}body.kc-css-system .kc-css-941626{display: none;}body.kc-css-system .kc-css-818572{display: none;}body.kc-css-system .kc-css-964861{display: none;}body.kc-css-system .kc-css-524371{display: none;}body.kc-css-system .kc-css-504138{display: none;}body.kc-css-system .kc-css-125796{display: none;}body.kc-css-system .kc-css-336791{display: block;}body.kc-css-system .kc-css-932649{display: none;}body.kc-css-system .kc-css-509536{display: block;}body.kc-css-system .kc-css-349566{display: none;}body.kc-css-system .kc-css-86300{display: block;}body.kc-css-system .kc-css-59702{display: none;}body.kc-css-system .kc-css-533467{display: block;}}

      Support

      CRUZER

      Assembly Tutorial

      Assembly Leather Mudguards Tutorial

      Wheel Replacement Tutorial

      Torque Sensor Installation Tutorial

      TORINO

      Assembly Tutorial

      AMBASSADOR

      Assembly Tutorial

      BEACHIN'

      Assembly Tutorial

      Rear Rack Installation Tutorial

      CLUBMAN

      Assembly Tutorial

      Rear Rack Installation Tutorial

      RINGO

      Assembly Tutorial

      How to charge and connect

      EIVA

      How to connect

      CRUZER

      Assembly Tutorial
      Assembly Leather Mudguards Tutorial
      Wheel Replacement Tutorial
      Torque Sensor Installation Tutorial

      AMBASSADOR

      Assembly Tutorial

      BEACHIN

      Assembly Tutorial

      EIVA

      How to connect

      WARRANTY CONDITIONS

      Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

      Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

      The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

      This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

      Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

      The claim will remain open until it is accepted as solved by the shop.

      Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

      How long does the coverage last?
      · Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
       
      · Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
      The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
       
      · One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
      Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
      What does this warranty not cover?

      The Rayvolt Bike warranty does not cover:

      · Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

      · Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

      · The modifications with respect to the original state.

      · The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

      · The labor costs for replacement or exchange.

      · Damage or defects due to accidents, misuse, abuse or neglect.

      · Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

      Warranty Form

        How does the IRBS charge?

        The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery. This value is controlled from the EIVA App. If the bike has Std Battery and Power Hub, you must set the IRBS ratio under 20 to prevent safety shutdown due to potential overcharge.

        Can I connect my bike with IOS and Android?

        Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

        Which size of frame should I choose?

        Rayvolt recommends, for Cruzer, M size from 1,50 m to 1,75 m height and L size for more than 1,75 m height. The rest of the bikes are recommended for a minimum of 1,70 m height.

        What is the difference between Smart Hub and Power Hub?

        The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

        What is the difference between Battery Std and Battery Dual?

        The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

        The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

        The Std Battery combined with Power Hub has 40 km of autonomy using IPAS. The Dual Battery combined with Smart Hub has 120 km of autonomy.

        Where can I purchase a Rayvolt e-bike?

        Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

        What features have the Rayvolt Bikes got?

        The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

        The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

        What should I do if I have any trouble with my bike?

        In case you have any problem or doubt, contact your nearest distributor, or go to the Support Sheet here

        How can I contact with the Rayvolt team?

        You can contact your direct distributor or store, or get in touch with us by email (info@rayvoltbike.com), phone call (+34 933 569 901) or visiting our office in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003)

        Which is my nearest distributor?

        You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

        Where can I find information about technical specifications?

        Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

        What are the measurements of the bikes?

        The sizes can oscillate depending on the bike model:

        Cruzer L: 2165 x 1030 x 720 mm

        Cruzer M: 1990 x 990 x 720 mm

        Torino: 1770 x 1050 x 680 mm

        Ambassador: 1770 x 1000 x 700 mm

        Beachin': 2020 x 1150 x 800 mm

        Clubman: 2000 x 1010 x 680 mm

        What warranty do the bikes have?

        It depends on the components, please, consult the Warranty Entrance at the Support Page

        To which countries does Rayvolt export?

        You can consult this information in the distributors section, at the map here. If you can not find a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

        How can I assemble my bike?

        You can check the Assembly Videos in the Videotutorials section here, or, in the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

        What is the return policy?

        Check out our Return Policy for more details (LINK).

        How much does shipping cost for a country without distributor?

        Check with us at info@rayvoltbike.com to consult the shipping cost. All custom charges and taxes will be on your own account.

        Which method of payment can I use?

        You can pay with credit card, PayPal (depending on the country) or money transfer. For any specific distributor, please, check directly with them.

        What post sale services does Rayvolt offer?

        Rayvolt offers a Support Contact inside our website. Furthermore our distributors network is prepared and trained to solve any problem or question you have.

        What I should do if I have any technical doubt?

        You can consult any technical doubt at our Support page here. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com or support@rayvoltbike.com.

        Survey is loading…
        jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_GetSurveyJson”, type: “POST”, data: { Id: 1 }, success: function (data) { var json = {} if (data.json) { json = JSON.parse(data.json.replace(/\\\”/g, “\””).replace(/\\\\/g, “\\”).replace(/\\’/g, “‘”)); } initSurvey1(json); } }); function initSurvey1(json) { Survey.StylesManager.applyTheme(‘modern’); var customCss = { } window.survey1 = new Survey.Model(json); survey1 .onComplete .add(function (result) { jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_SaveResult”, type: “POST”, data: { SurveyId: ‘1’, Json : JSON.stringify(result.data) }, success: function (data) {} }); //document // .querySelector(“#surveyResult-1”) // .innerHTML = “result: ” + JSON.stringify(result.data); }); jQuery(“#surveyElement-1”).Survey({model: survey1, css: customCss}); }

        @media only screen and (min-width: 1000px) and (max-width: 5000px){body.kc-css-system .kc-css-589627{width: 50%;}body.kc-css-system .kc-css-767166{width: 50%;}body.kc-css-system .kc-css-918096{width: 17.44%;}body.kc-css-system .kc-css-676181{width: 66.33%;}body.kc-css-system .kc-css-847749{width: 16.19%;}}body.kc-css-system .kc-css-61822{background: transparent url(https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=kc_get_thumbn&type=filter_url&id=%2Fwp-content%2Fuploads%2F2018%2F11%2Fsupport_header_image_Mesa-de-trabajo-1.png) 0% 0%/cover repeat scroll;height: 500px;}body.kc-css-system .kc-css-99792{padding-top: 175px;}body.kc-css-system .kc-css-128129{background: #ffffff;padding-top: 45px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999 .kc_tabs_nav > li a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;font-size: 16px;font-weight: 400;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a i{font-size: 18px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a,body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{color: #1b4f6e;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a i,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a i{color: #1e73be;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active > a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{background-color: #ffffff;}body.kc-css-system .kc-css-900999 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550 .kc_tabs_nav > li a,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-745550 .kc_tabs_nav a,body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-745550 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649 .kc_tabs_nav > li a,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-932649 .kc_tabs_nav a,body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-932649 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-126083{margin: 0px 0px 0px 0px;padding: 20px 0px 0px 0px;}body.kc-css-system .kc-css-349566 .kc_tabs_nav a,body.kc-css-system .kc-css-349566 .kc_tabs_nav,body.kc-css-system .kc-css-349566.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702 .kc_tabs_nav > li a,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-59702 .kc_tabs_nav a,body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-59702 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-533467{display: none;}@media only screen and (max-width: 1024px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 999px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 767px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 20px;padding-bottom: 0px;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 479px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 25px;padding-bottom: 0px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > li,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 50%;}body.kc-css-system .kc-css-900999 .kc_tab .kc_tab_content{padding-right: 0px;padding-left: 0px;}body.kc-css-system .kc-css-745550 .kc_tabs_nav > li,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 100%;}body.kc-css-system .kc-css-745550{display: none;}body.kc-css-system .kc-css-41989{display: none;}body.kc-css-system .kc-css-395023{display: none;}body.kc-css-system .kc-css-941626{display: none;}body.kc-css-system .kc-css-818572{display: none;}body.kc-css-system .kc-css-964861{display: none;}body.kc-css-system .kc-css-524371{display: none;}body.kc-css-system .kc-css-504138{display: none;}body.kc-css-system .kc-css-125796{display: none;}body.kc-css-system .kc-css-336791{display: block;}body.kc-css-system .kc-css-932649{display: none;}body.kc-css-system .kc-css-509536{display: block;}body.kc-css-system .kc-css-349566{display: none;}body.kc-css-system .kc-css-86300{display: block;}body.kc-css-system .kc-css-59702{display: none;}body.kc-css-system .kc-css-533467{display: block;}}

        Support

        CRUZER

        Assembly Tutorial

        Assembly Leather Mudguards Tutorial

        Wheel Replacement Tutorial

        Torque Sensor Installation Tutorial

        TORINO

        Assembly Tutorial

        AMBASSADOR

        Assembly Tutorial

        BEACHIN'

        Assembly Tutorial

        Rear Rack Installation Tutorial

        CLUBMAN

        Assembly Tutorial

        Rear Rack Installation Tutorial

        RINGO

        Assembly Tutorial

        How to charge and connect

        EIVA

        How to connect

        CRUZER

        Assembly Tutorial
        Assembly Leather Mudguards Tutorial
        Wheel Replacement Tutorial
        Torque Sensor Installation Tutorial

        AMBASSADOR

        Assembly Tutorial

        BEACHIN

        Assembly Tutorial

        EIVA

        How to connect

        WARRANTY CONDITIONS

        Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

        Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

        The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

        This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

        Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

        The claim will remain open until it is accepted as solved by the shop.

        Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

        How long does the coverage last?
        · Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
         
        · Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
        The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
         
        · One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
        Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
        What does this warranty not cover?

        The Rayvolt Bike warranty does not cover:

        · Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

        · Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

        · The modifications with respect to the original state.

        · The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

        · The labor costs for replacement or exchange.

        · Damage or defects due to accidents, misuse, abuse or neglect.

        · Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

        Warranty Form

          How does the IRBS charge?

          The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery. This value is controlled from the EIVA App. If the bike has Std Battery and Power Hub, you must set the IRBS ratio under 20 to prevent safety shutdown due to potential overcharge.

          Can I connect my bike with IOS and Android?

          Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

          Which size of frame should I choose?

          Rayvolt recommends, for Cruzer, M size from 1,50 m to 1,75 m height and L size for more than 1,75 m height. The rest of the bikes are recommended for a minimum of 1,70 m height.

          What is the difference between Smart Hub and Power Hub?

          The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

          What is the difference between Battery Std and Battery Dual?

          The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

          The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

          The Std Battery combined with Power Hub has 40 km of autonomy using IPAS. The Dual Battery combined with Smart Hub has 120 km of autonomy.

          Where can I purchase a Rayvolt e-bike?

          Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

          What features have the Rayvolt Bikes got?

          The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

          The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

          What should I do if I have any trouble with my bike?

          In case you have any problem or doubt, contact your nearest distributor, or go to the Support Sheet here

          How can I contact with the Rayvolt team?

          You can contact your direct distributor or store, or get in touch with us by email (info@rayvoltbike.com), phone call (+34 933 569 901) or visiting our office in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003)

          Which is my nearest distributor?

          You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

          Where can I find information about technical specifications?

          Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

          What are the measurements of the bikes?

          The sizes can oscillate depending on the bike model:

          Cruzer L: 2165 x 1030 x 720 mm

          Cruzer M: 1990 x 990 x 720 mm

          Torino: 1770 x 1050 x 680 mm

          Ambassador: 1770 x 1000 x 700 mm

          Beachin': 2020 x 1150 x 800 mm

          Clubman: 2000 x 1010 x 680 mm

          What warranty do the bikes have?

          It depends on the components, please, consult the Warranty Entrance at the Support Page

          To which countries does Rayvolt export?

          You can consult this information in the distributors section, at the map here. If you can not find a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

          How can I assemble my bike?

          You can check the Assembly Videos in the Videotutorials section here, or, in the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

          What is the return policy?

          Check out our Return Policy for more details (LINK).

          How much does shipping cost for a country without distributor?

          Check with us at info@rayvoltbike.com to consult the shipping cost. All custom charges and taxes will be on your own account.

          Which method of payment can I use?

          You can pay with credit card, PayPal (depending on the country) or money transfer. For any specific distributor, please, check directly with them.

          What post sale services does Rayvolt offer?

          Rayvolt offers a Support Contact inside our website. Furthermore our distributors network is prepared and trained to solve any problem or question you have.

          What I should do if I have any technical doubt?

          You can consult any technical doubt at our Support page here. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com or support@rayvoltbike.com.

          Survey is loading…
          jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_GetSurveyJson”, type: “POST”, data: { Id: 1 }, success: function (data) { var json = {} if (data.json) { json = JSON.parse(data.json.replace(/\\\”/g, “\””).replace(/\\\\/g, “\\”).replace(/\\’/g, “‘”)); } initSurvey1(json); } }); function initSurvey1(json) { Survey.StylesManager.applyTheme(‘modern’); var customCss = { } window.survey1 = new Survey.Model(json); survey1 .onComplete .add(function (result) { jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_SaveResult”, type: “POST”, data: { SurveyId: ‘1’, Json : JSON.stringify(result.data) }, success: function (data) {} }); //document // .querySelector(“#surveyResult-1”) // .innerHTML = “result: ” + JSON.stringify(result.data); }); jQuery(“#surveyElement-1”).Survey({model: survey1, css: customCss}); }

          @media only screen and (min-width: 1000px) and (max-width: 5000px){body.kc-css-system .kc-css-589627{width: 50%;}body.kc-css-system .kc-css-767166{width: 50%;}body.kc-css-system .kc-css-918096{width: 17.44%;}body.kc-css-system .kc-css-676181{width: 66.33%;}body.kc-css-system .kc-css-847749{width: 16.19%;}}body.kc-css-system .kc-css-61822{background: transparent url(https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=kc_get_thumbn&type=filter_url&id=%2Fwp-content%2Fuploads%2F2018%2F11%2Fsupport_header_image_Mesa-de-trabajo-1.png) 0% 0%/cover repeat scroll;height: 500px;}body.kc-css-system .kc-css-99792{padding-top: 175px;}body.kc-css-system .kc-css-128129{background: #ffffff;padding-top: 45px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999 .kc_tabs_nav > li a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;font-size: 16px;font-weight: 400;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a i{font-size: 18px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav a,body.kc-css-system .kc-css-900999 .kc_tabs_nav,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{color: #1b4f6e;}body.kc-css-system .kc-css-900999 .kc_tabs_nav li.ui-tabs-active a i,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus a i,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a i{color: #1e73be;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active:focus,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active,body.kc-css-system .kc-css-900999 .kc_tabs_nav > .ui-tabs-active > a,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li.ui-tabs-active > a{background-color: #ffffff;}body.kc-css-system .kc-css-900999 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550 .kc_tabs_nav > li a,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-745550 .kc_tabs_nav a,body.kc-css-system .kc-css-745550 .kc_tabs_nav,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-745550 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649 .kc_tabs_nav > li a,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-932649 .kc_tabs_nav a,body.kc-css-system .kc-css-932649 .kc_tabs_nav,body.kc-css-system .kc-css-932649.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-932649 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-126083{margin: 0px 0px 0px 0px;padding: 20px 0px 0px 0px;}body.kc-css-system .kc-css-349566 .kc_tabs_nav a,body.kc-css-system .kc-css-349566 .kc_tabs_nav,body.kc-css-system .kc-css-349566.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702 .kc_tabs_nav > li a,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{font-family: Roboto;}body.kc-css-system .kc-css-59702 .kc_tabs_nav a,body.kc-css-system .kc-css-59702 .kc_tabs_nav,body.kc-css-system .kc-css-59702.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li>a{color: #000000;}body.kc-css-system .kc-css-59702 .kc_tab{background-color: #ffffff;}body.kc-css-system .kc-css-533467{display: none;}@media only screen and (max-width: 1024px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 999px){body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 767px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 20px;padding-bottom: 0px;}body.kc-css-system .kc-css-336791{display: none;}body.kc-css-system .kc-css-509536{display: none;}body.kc-css-system .kc-css-86300{display: none;}body.kc-css-system .kc-css-533467{display: none;}}@media only screen and (max-width: 479px){body.kc-css-system .kc-css-61822{padding-top: 30px;padding-bottom: 30px;height: 150px;}body.kc-css-system .kc-css-99792{padding-top: 25px;padding-bottom: 0px;}body.kc-css-system .kc-css-900999 .kc_tabs_nav > li,body.kc-css-system .kc-css-900999.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 50%;}body.kc-css-system .kc-css-900999 .kc_tab .kc_tab_content{padding-right: 0px;padding-left: 0px;}body.kc-css-system .kc-css-745550 .kc_tabs_nav > li,body.kc-css-system .kc-css-745550.kc_vertical_tabs>.kc_wrapper>ul.ui-tabs-nav>li{width: 100%;}body.kc-css-system .kc-css-745550{display: none;}body.kc-css-system .kc-css-41989{display: none;}body.kc-css-system .kc-css-395023{display: none;}body.kc-css-system .kc-css-941626{display: none;}body.kc-css-system .kc-css-818572{display: none;}body.kc-css-system .kc-css-964861{display: none;}body.kc-css-system .kc-css-524371{display: none;}body.kc-css-system .kc-css-504138{display: none;}body.kc-css-system .kc-css-125796{display: none;}body.kc-css-system .kc-css-336791{display: block;}body.kc-css-system .kc-css-932649{display: none;}body.kc-css-system .kc-css-509536{display: block;}body.kc-css-system .kc-css-349566{display: none;}body.kc-css-system .kc-css-86300{display: block;}body.kc-css-system .kc-css-59702{display: none;}body.kc-css-system .kc-css-533467{display: block;}}

          Support

          CRUZER

          Assembly Tutorial

          Assembly Leather Mudguards Tutorial

          Wheel Replacement Tutorial

          Torque Sensor Installation Tutorial

          TORINO

          Assembly Tutorial

          AMBASSADOR

          Assembly Tutorial

          BEACHIN'

          Assembly Tutorial

          Rear Rack Installation Tutorial

          CLUBMAN

          Assembly Tutorial

          Rear Rack Installation Tutorial

          RINGO

          Assembly Tutorial

          How to charge and connect

          EIVA

          How to connect

          CRUZER

          Assembly Tutorial
          Assembly Leather Mudguards Tutorial
          Wheel Replacement Tutorial
          Torque Sensor Installation Tutorial

          AMBASSADOR

          Assembly Tutorial

          BEACHIN

          Assembly Tutorial

          EIVA

          How to connect

          WARRANTY CONDITIONS

          Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

          Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

          The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

          This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

          Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

          The claim will remain open until it is accepted as solved by the shop.

          Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

          How long does the coverage last?
          · Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.
           
          · Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
          The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
           
          · One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
          Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
          What does this warranty not cover?

          The Rayvolt Bike warranty does not cover:

          · Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

          · Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

          · The modifications with respect to the original state.

          · The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

          · The labor costs for replacement or exchange.

          · Damage or defects due to accidents, misuse, abuse or neglect.

          · Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

          Warranty Form

            How does the IRBS charge?

            The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery. This value is controlled from the EIVA App. If the bike has Std Battery and Power Hub, you must set the IRBS ratio under 20 to prevent safety shutdown due to potential overcharge.

            Can I connect my bike with IOS and Android?

            Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

            Which size of frame should I choose?

            Rayvolt recommends, for Cruzer, M size from 1,50 m to 1,75 m height and L size for more than 1,75 m height. The rest of the bikes are recommended for a minimum of 1,70 m height.

            What is the difference between Smart Hub and Power Hub?

            The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

            What is the difference between Battery Std and Battery Dual?

            The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

            The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

            The Std Battery combined with Power Hub has 40 km of autonomy using IPAS. The Dual Battery combined with Smart Hub has 120 km of autonomy.

            Where can I purchase a Rayvolt e-bike?

            Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

            What features have the Rayvolt Bikes got?

            The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

            The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

            What should I do if I have any trouble with my bike?

            In case you have any problem or doubt, contact your nearest distributor, or go to the Support Sheet here

            How can I contact with the Rayvolt team?

            You can contact your direct distributor or store, or get in touch with us by email (info@rayvoltbike.com), phone call (+34 933 569 901) or visiting our office in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003)

            Which is my nearest distributor?

            You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

            Where can I find information about technical specifications?

            Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

            What are the measurements of the bikes?

            The sizes can oscillate depending on the bike model:

            Cruzer L: 2165 x 1030 x 720 mm

            Cruzer M: 1990 x 990 x 720 mm

            Torino: 1770 x 1050 x 680 mm

            Ambassador: 1770 x 1000 x 700 mm

            Beachin': 2020 x 1150 x 800 mm

            Clubman: 2000 x 1010 x 680 mm

            What warranty do the bikes have?

            It depends on the components, please, consult the Warranty Entrance at the Support Page

            To which countries does Rayvolt export?

            You can consult this information in the distributors section, at the map here. If you can not find a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

            How can I assemble my bike?

            You can check the Assembly Videos in the Videotutorials section here, or, in the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

            What is the return policy?

            Check out our Return Policy for more details (LINK).

            How much does shipping cost for a country without distributor?

            Check with us at info@rayvoltbike.com to consult the shipping cost. All custom charges and taxes will be on your own account.

            Which method of payment can I use?

            You can pay with credit card, PayPal (depending on the country) or money transfer. For any specific distributor, please, check directly with them.

            What post sale services does Rayvolt offer?

            Rayvolt offers a Support Contact inside our website. Furthermore our distributors network is prepared and trained to solve any problem or question you have.

            What I should do if I have any technical doubt?

            You can consult any technical doubt at our Support page here. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com or support@rayvoltbike.com.

            Survey is loading…
            jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_GetSurveyJson”, type: “POST”, data: { Id: 1 }, success: function (data) { var json = {} if (data.json) { json = JSON.parse(data.json.replace(/\\\”/g, “\””).replace(/\\\\/g, “\\”).replace(/\\’/g, “‘”)); } initSurvey1(json); } }); function initSurvey1(json) { Survey.StylesManager.applyTheme(‘modern’); var customCss = { } window.survey1 = new Survey.Model(json); survey1 .onComplete .add(function (result) { jQuery.ajax({ url: “https://www.rayvoltbike.com/wp-admin/admin-ajax.php?action=SurveyJS_SaveResult”, type: “POST”, data: { SurveyId: ‘1’, Json : JSON.stringify(result.data) }, success: function (data) {} }); //document // .querySelector(“#surveyResult-1”) // .innerHTML = “result: ” + JSON.stringify(result.data); }); jQuery(“#surveyElement-1”).Survey({model: survey1, css: customCss}); }