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Support

CRUZER

Assembly Tutorial
Assembly Leather Mudguards Tutorial
Wheel Replacement Tutorial
Torque Sensor Installation Tutorial

TORINO

Assembly Tutorial

AMBASSADOR

Assembly Tutorial

BEACHIN'

Assembly Tutorial
Rear Rack Installation Tutorial

CLUBMAN

Assembly Tutorial
 
Rear Rack Installation Tutorial

EIVA

How to connect

CRUZER

Assembly Tutorial
Assembly Leather Mudguards Tutorial
Wheel Replacement Tutorial
Torque Sensor Installation Tutorial

AMBASSADOR

Assembly Tutorial

BEACHIN

Assembly Tutorial

EIVA

How to connect

WARRANTY CONDITIONS

Rayvolt bikes are heavily built in order to last a long time and remain as collectible items for the years to come. However, being a very complex item, some maintenance has to be done and some warranties are expected.

Rayvolt Bike warranty is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt Authorized Dealer on the same continent in which the bicycle has been purchased accompanied by the original invoice.

The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt and invoice is kept in a safe place). This Rayvolt Bike warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs.

This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

Each warranty claim should be from Rayvolt Support website. Shop will make a claim that will be sent to Rayvolt Bike and the distributor. Within 48 hours the claim will be answered to the shop and distributor.

The claim will remain open until it is accepted as solved by the shop.

Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

How long does the coverage last?
· Two years warranty for the bicycle frame. The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike. This warranty is only applicable to bicycles and frames purchased new from an authorized Rayvolt Bike distributor and that have been assembled by the company at the time of purchase.

· Two years warranty for the motor, battery and electrical parts. Rayvolt Bike recommends to save the batteries in a place with a temperature between 15 and 25 celsius degrees as well as charge it minimum every three months.
The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.

· One year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, Rayvolt used generic bike components that could easily be replaced from any bike shop.
Damage caused by normal wear, including the consequences of fatigue, is not covered. The owner is responsible for regular inspection and proper maintenance of his bicycle.
What does this warranty not cover?

The Rayvolt Bike warranty does not cover:

· Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.

· Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.

· The modifications with respect to the original state.

· The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.

· The labor costs for replacement or exchange.

· Damage or defects due to accidents, misuse, abuse or neglect.

· Rayvolt Bike will not pay any shipping fees to any warranty, but will pay for its return to customer.

Warranty Form

    How does the IRBS charge?

    The Intelligent Regenerative Brake System charges the battery deactivating the motor energy and using the motor resistance as a dynamo to generate energy back to the battery.

    Can I connect my bike with IOS and Android?

    Yes, it is possible using EIVA App (available in App Store and Google Play) and the feature of Bluetooth connection.

    Which size of frame should I choose?

    Rayvolt recommends M size from 1,50 m to 1,70-1,75 m height and L size for more than 1,75 m height.

    What is the difference between Smart Hub and Power Hub?

    The Smart Hub has 250 W, a comfortable response to plane areas and low inclination slopes. The Power Hub has 1000 W and it is prepared to be used for long travels and steep slopes.

    What is the difference between Battery Std and Battery Dual?

    The Std Batter is optimized to be used with Smart Hub and has 60 km of autonomy in one charge using Pedal Assist System (IPAS).

    The Dual Battery is optimized to be used with Power Hub and has 80 km of autonomy in one charge using IPAS.

    The Std Battery combined with Power Hub has 40 km of autonomy using IPAS and the Dual Battery combined with Smart Hub has 120 km of autonomy.

    Where can I purchase a Rayvolt e-bike?

    Our bikes can be purchased in our web www.rayvoltbike.com. You can also find you nearest distributors and contact data.

    What features have the Rayvolt Bikes got?

    The Rayvolt Bikes counts with the ultimate technology. They includes a Intelligent Pedal Assist System (IPAS) that measures the torque applied to the pedals as well as the crank rotary speed that provides a perfectly smooth power reducing the user muscle activity. The Intelligent Regenerative Brake System (IRBS) converts the torque into resistance using the wheel inertia to generate electricity and recharge the batteries. This features can be controlled and set up with EIVA App.

    The bikes has been created according to the standardized norm EN15194. Depending on your country laws, you can modify the motor vehicle use.

    How can I register my bike?

    You can find a golden badge with your serial number on the kickstand. Send us this code number and a copy of the purchase invoice to our mail info@rayvoltbike.com or create an account in Rayvolt Owners Club at our website (www.rayvoltbike.com).

    Why I should register my bike?

    The registration of your bike will help us to identify it in case you need spare parts, maintenance or technical support.

    What should I do if I have any trouble with my bike?

    In case you have any problem or doubt, contact your nearest distributor or use Eiva App Support to contact us directly.

    How can I contact with the Rayvolt team?

    You can contact us by email (info@rayvoltbike.com), phone call (+34 935 128 461) or visiting our office in Barcelona, Spain (Carrer dels Mercaders, 12)

    Which is my nearest distributor?

    You can consult your nearest distributor data at www.rayvoltbike.com in the distributors section at the bottom of the homepage.

    Where can I find information about technical specifications?

    Ou can consult the tech features of the bikes in the technology page at www.rayvoltbike.com or take a look at the bottom of the bikes pages.

    What are the measurements of the bikes?

    The sizes can oscillate depending on the bike model:

    Cruzer L: 2159 mm

    Cruzer M: 1990 mm

    Torino: 1800 mm

    Ambassador: 1900 mm

    What warranty do the bikes have?

    2 years on the motor, 1 year on spare parts and warranty for life on the frame.

    To which countries does Rayvolt export?

    You can consult this information in the distributors section, at the bottom of the homepage. If you can’t find here a dealer or distributor in your country, please, contact with us at info@rayvoltbike.com.

    How can I assemble my bike?

    In the backside of your “welcome letter” you will find an assemble manual (in the pedal box you can also find a multitool to help you assemble the bike).

    What is the return policy?

    Check out our Return Policy for more details (LINK).

    How much does shipping outside the European Union cost?

    Contact us at info@rayvoltbike.com to consult the shipping costs (it can changes from a place to another) and the customs charges.

    How much can shipping costs ascend?

    Contact us at info@rayvoltbike.com

    Which method of payment can I use?

    You can pay with cash, credit card or money transfer.

    What post sale services does Rayvolt offer?

    Rayvolt offers an online technical service (EIVA tech Support in EIVA App). Furthermore our distributors network is prepared and trained to solve any problem or question you have.

    What I should do if I have any technical doubt?

    You can consult any technical doubt at www.rayvoltbike.com  in “Support”. Here you can find manuals and technical specifications. If you prefer you can also contact us at info@rayvoltbike.com.